Privacy Policy

Truck It In recognizes the importance of protecting your personal data. For this reason, Truck It In adopts specific policies and implements technical and organizational measures to ensure the safety, confidentiality, integrity of your personal data in compliance with applicable laws of the Islamic Republic of Pakistan.

The app, ‘WRDC’ (the “App”) and its contents are designed, operated and maintained by Truck It In. This Privacy Policy applies to the App and any websites operated by or on behalf of Truck It In that reference this policy.

We have provided this Privacy Policy to help you understand how we collect, use and protect your information when you call us or visit our App and when you generally use our products and services.

1. DEFINITIONS AND INTERPRETATION

In this Privacy Policy, unless the context otherwise requires, words and expressions defined in the App’s terms of use shall have the same meaning when used in this Privacy Policy.

In this Privacy Policy, “we”, “us” and “our” means Truck It In and “you” and “your” means you, the App user.

“Personal Data” means any data or information, including but not limited to like mobile OS or Android version, device model, brand name, contact details, location data, usage activity, and business-related interactions, that we have obtained from you or third parties in connection with a service or product provided to you.

2. ACCEPTANCE OF THE POLICY

By using this App, you consent to our Privacy Policy and agree to its terms. If you do not agree, please do not use this App or our services or provide any personal data.

3. DATA WE COLLECT

We may collect the following types of personal data:

3.1. Contact information such as your name, mobile phone number, email address, address, and PIN code.
3.2. Technical data includes device model, OS version, and brand.
3.3 Location data including GPS coordinates and IP-based location.
3.4 App usage activity, logs, API response data, business notes.
3.5 Audio recordings during calls (with consent), images captured by the App’s camera.
3.6 Messages and attachments provided when contacting us directly.
3.7 Sensitive Information, as defined under applicable law, collected strictly for business operations.

We may also receive information from third parties such as shippers, partners, and hardware installed on vehicles.

4. PERSONAL DATA OF ANYONE UNDER 18

We do not knowingly collect personal data from anyone under the age of eighteen (18). If you are under eighteen (18), please do not access our App or provide any personal data.

5. PURPOSE OF DATA COLLECTION

We use your personal data for the following purposes:

5.1. To provide, operate, and maintain our App and website.
5.2. To understand and analyze usage trends.
5.3 To develop and improve products, services, features, and functionality.
5.4 To evaluate service requests and manage transactions.
5.5 To detect and prevent fraud and unauthorized activities.
5.6 To communicate with you directly or through our partners for customer service, updates, and promotional purposes (including via email).
5.7 To confirm the authenticity of your profile or any claims/legal history relevant to our interests.

6. LOCATION DATA

We collect precise location information when you use our App or related services. When you download or use our App, we may ask for permission to access your precise location. If granted permission, we use this information to:

6.1. Track trips and shipments.
6.2. Analyze driving patterns.
6.3 Offer optimized job assignments.

You may deny or revoke location permissions at any time through your device settings, but this may limit your access to App features.

We may also derive approximate location from your IP address and may receive location-related information from third parties including shippers, partners, and hardware installed on vehicles.

7. STORING YOUR PERSONAL DATA

We store your data/information in a number of ways including electronic systems, devices, telephone recordings, and paper files as required. Our storage practices adhere to data protection and cybersecurity protocols.

8. DISCLOSING YOUR DATA

Information may be disclosed by us for the following reasons, including but not limited to:

8.1. We may use the information we collect for analytical purposes, and to assist us in improving our processes, products and services.
8.2. We may use your information to evaluate your request for Truck It In’ products and/ or services.
8.3 For internal record keeping.
8.4 To confirm the authenticity of your profile(s) to enable us further proceed with your transaction.
8.5 To confirm whether any claims, illegal act or breach of law has been charged against you in the past to protect our interest.
8.6 For customer service, transactional updates, and promotional purposes; and/or.
8.7 To find and prevent fraud.

9. RETENTION OF DATA

Truck It In will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries, resolve problems, provide new and improved services, and comply with legal requirements under applicable laws. When the personal data is no longer required, we destroy or delete it in a secure manner.

10. LOG FILES

Truck It In follows standard procedures for using log files. These files log users when they interact with the App and related web services. The information collected through log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, device information, and possibly the number of clicks. These data points are not used to identify any personally identify any users.

The purpose of collecting log file information is to analyze trends, administer the App, track users’ movement, and gather demographic information. This data may also assist us in improving system performance and detecting fraudulent or suspicious activity.

11. ADVERTISING PARTNERS & THIRD-PARTY POLICIES

We may allow third-party ad servers or ad networks to serve advertisements and promotional material through the App or any related platform. These parties may use technologies such as cookies, JavaScript, or Web Beacons that are sent directly to your device or browser. They may automatically receive your IP address and other technical information when this occurs.

These technologies are used to measure the effectiveness of advertising campaigns and/or to personalize the advertising content you see. Please note that Truck It In has no access to or control over these cookies or technologies that are used by third-party advertisers.

Our Privacy Policy does not apply to third-party advertisers or websites. Therefore, we advise you to consult the respective privacy policies of these third-party ad servers for more detailed information regarding their practices, including how to opt out of certain tracking mechanisms.

You can choose to disable cookies or tracking permissions through your individual browser settings. More information on managing cookies can be found on your browser’s support site.

12. WEBSITE LINKS

Please note that our App and websites may contain links to third-party websites for your convenience or information. We do not control these external websites and are not responsible for their content, privacy practices, or data collection policies. Once you leave our App or websites, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal data.

13. DATA PROTECTION RIGHTS

You have the following rights regarding your personal data:

13.1 Right to Access: Request copies of your personal data;
13.2 Right to Rectification: Request that we correct inaccurate or incomplete information;
13.3 Right to Restrict Processing: Request that we limit the processing of your data under certain conditions;
13.4 Right to Object to Processing: Object to the processing of your data under certain circumstances;
13.5 Right to Erasure: Request that we delete your data when no longer required.

To exercise any of these rights, please contact us using the information provided below.

14. CHANGES IN THE PRIVACY POLICY

Truck It In reserves the right to make changes to this Privacy Policy at any time to reflect changes in our practices, legal obligations, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy directly on the App or website. We encourage you to periodically review the Privacy Policy to stay informed about how your personal data is being handled.

15. CONTACT US

If you have any questions or comments regarding this Privacy Policy or Truck It In’ personal data collection practices, please contact us at:

Name: Available Truck It In CSR Agent
Phone Number:+16692061904
Email: tech@truckitin.com

16. COMPLAINTS

We are committed to resolving any complaints you may have regarding our App or data practices. Please contact us at: tech@truckitin.com